Cancellation Policy

Booking and Cancellation Policy for Aroma Therapie Suite At Aroma Therapie Suite, we’re dedicated to providing you with relaxing and rejuvenating experiences. To help everything go smoothly, here’s a quick look at our booking and cancellation policies. We kindly ask you to review these before booking your session. Booking: 1. Scheduling Appointments: o You can easily book your session online, by phone, or in person. We just ask that bookings are made at least 24 hours in advance. o A £20 deposit is required to secure your session. Don’t worry, this goes towards the total cost of your therapy. 2. Confirmation: o Once your booking is complete, we’ll send you a confirmation by email or text. Please double-check the details to make sure everything is correct. 3. Late Arrivals: o Life happens! If you’re running late, your session may be shortened to make sure we stay on schedule, but the full fee will still apply. o If you’re more than 15 minutes late, we may need to treat it as a missed appointment. Cancellations: 1. Standard Cancellations: o Need to cancel or reschedule? No problem, just let us know at least 24 hours in advance, and your deposit can be applied to a future session. o If you cancel within 24 hours, the deposit will be forfeited. 2. No-Shows: o If you don’t attend your appointment without giving us notice, the full session fee will apply, and your deposit will be lost. 3. Emergency Cancellations: o We completely understand that unexpected things happen. If you need to cancel last-minute due to an emergency, just reach out and we’ll do our best to accommodate you. Rescheduling & Refunds: • You’re welcome to reschedule your appointment once at no extra charge as long as you give us 24 hours' notice. Additional changes may incur a small fee. • Deposits are non-refundable unless we need to cancel your session or in exceptional cases. Health & Safety: • If you’re feeling unwell, please let us know at least 24 hours ahead of time, and we’ll happily reschedule your session. Your wellbeing is our priority, and we want to ensure a safe space for everyone. Thank you so much for choosing Aroma Therapie Suite! If you have any questions, don’t hesitate to get in touch. We look forward to seeing you soon! Warm regards, Fiona Brown Aroma Therapie Suite